You can't build a successful business without the phone. You just can't. Not every is a pro when they get started with their business either. I personally struggled with a HUGE phone fear and used to hang up on my prospects. Many times I thought about quitting and giving up but that is not my style. I was determined to overcome the phone fear and find success in my business. I want to share a few tips with you that helped me get more comfortable on the phone!
1. Build rapport. Find out why they want to work from home, if they have worked from home before, if they are looking for an at home job or home business, etc. Remember you don't want just anyone on your team, you want people on your team who understand your business for what it is.
2. Ask more questions. Typically the person that talks the most is the one NOT in control. Instead of dancing so much, turn it around and ask THEM questions.
3. Understand the point of voicemails. The point of voicemails are NOT to pitch your business, NEVER give away the fact that you are trying to sell them something over voicemail and god forbid do not pitch them your deal over voicemail. Simply leave your info and ask them to call you back. This is one of those phone sales tips I wish more people would really embrace.
4. Be a professional, not a beggar. Network Marketers ask me all the time how to respond to someone being overly nasty to them. Stop it. Respect yourself as a professional and stop trying to close buttholes into your business or goodness sakes you may have to actually see them more often.
5. Go for the close! So many people miss out on the opportunity to welcome a new team member by not asking them to join. Simply ask them if they are ready to get started. I like to ask "Where do you want your checks sent?" or "Sounds like you are ready to get started working from home so you can be there for your family when they need you (or whatever there why is)?" or "How do you feel about joining the team?"
6. What you lack in skill, make up in numbers. If you suck at talking to people ,the very best thing you can do (whether in phone or in person) is talk to more people, get more comfortable and you will improve. I don’t know if I could give you better phone sales tips than this one as numbers cure all.
7. Stop being addicted to the outcome. If you checked my heart rate when I got a yes or a no, you would see very little difference. Stop being so addicted to getting a yes, good sales people know that they will get more no’s than yes’s, get used to it and stop emotionally draining yourself when someone rejects you.
8. Celebrate your wins. When I was at that telemarketing company we had a bell we would ring when we made a sale. YOU need to do that too. Too often I hear someone downplay their wins, that is terrible. If you don’t celebrate your wins how can you get more of them. Change your state and your energy when you have a little win, jump up and say “Oh Yeah!” when someone joins your team or becomes a customer (after you hang up the phone of course). =)
Were these phone tips and tricks helpful? I hope these tips help you out, I’d love to know which tip was your favorite or made the biggest impact. Leave me a comment below if you have 8 seconds on which tip you liked the most. Feel free to share these phone sales tips with your teammates if you want them to get better at recruiting people and selling products over the phone. As always, please feel to reach out to me if you have any questions or if I can help you with anything. You can call or text me at 612-562-8219. Wishing you a blessed and productive day! See you tomorrow!
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